Your Home.
Their Story.

Your Home.
Their Story.

Your Home. Their Story.

The HomeKey platform delivers a refined post-close, homeowner experience, while alleviating the stress and burden that can come with caring for a home.

Request a demo

Request a demo

Request a demo

Image showing product UI for home builders
Image showing product UI for home builders

FEATURED CUSTOM HOME BUILDERS

Homes crafted by your imagination and dedication. Hundreds of decisions, hours and selections converge to form a space that reflects each homeowner’s vision.

Deliver your home in style

THE HOMEKEY PLATFORM

Mobile app with 280+ home details

Mobile app with 280+ home details

Mobile app with 280+ home details

Mobile app with 280+ home details

Home-specific maintenance to-do’s

Home-specific maintenance to-do’s

Home-specific maintenance to-do’s

Home-specific maintenance to-do’s

Device messaging and reminders

Device messaging and reminders

Device messaging and reminders

Device messaging and reminders

Builder support console

Builder support console

Builder support console

Builder support console

Monthly reporting

Monthly reporting

Monthly reporting

Monthly reporting

HomeKey onboards each home

HomeKey onboards each home

HomeKey onboards each home

HomeKey onboards each home

Every detail meticulously captured

From paint to appliances, finishes to fixtures, warranties and user guides. HomeKey provides hundreds of details about the home.

Comprehensive owner’s guide

HomeKey guides homeowners through a home-specific care plan, complete with monthly to-do’s, and curated products to purchase.

Eliminate paper and provide effortless support

Include builder documents in-app that stay with the home and streamline warranty support when they need it.

A proactive approach to
homeowner engagement

Mobile notifications and in-app messages

Mobile notifications and in-app messages

Mobile notifications and in-app messages

Mobile notifications and in-app messages

Automated over the first 24 months of homeownership

Automated over the first 24 months of homeownership

Automated over the first 24 months of homeownership

Automated over the first 24 months of homeownership

Our builder
support console

Our builder
support console

Provide your home care team access to every home detail and boost support responsiveness.

Provide your home care team access to every home detail and boost support responsiveness.

Access any home detail within two clicks

Access any home detail within two clicks

Access any home detail within two clicks

Access any home detail within two clicks

Download and share documents

Download and share documents

Download and share documents

Download and share documents

Desktop and tablet compatible

Desktop and tablet compatible

Desktop and tablet compatible

Desktop and tablet compatible

See why HomeKey is the ideal, post-close
homeowner experience

See why HomeKey is the ideal, post-close
homeowner experience

See why HomeKey is the ideal, post-close
homeowner experience

Request a demo

Request a demo

Frequently
asked questions

Find the answers to frequently asked questions about HomeKey

Get support

Who is responsible for inputing all of the home's data?

HomeKey onboards all details for each home. Our customer service success team uses standard documents already developed for the community and home building process. The HomeKey platform adds in all the details for each item, as well as user guides, warranties, and more.

How do we get home specifications to you and what happens if they change?

HomeKey can accept community and home specifications in a multitude of ways depending on your building management system. These range from as simple as via PDF documents to data integrations with large, third-party software platforms.

How do you create your maintenance plans?

Maintenance plans are created for each individual home, based on what's installed in the home using a multitude of technologies and third party datasets. HomeKey is in alignment with each manufacturer's maintenace recommendations and cleaning product requirements.

Can the homeowner submit a warranty request through HomeKey?

Yes. All warranty requests are linked to the builder's online service request form. HomeKey can pass the homeowner details into the service request form to further streamline the process if the builder wishes to do so.

Can a homeowner add to or update their home's information?

Yes. Homeowners can snap a pic of the product label or box or add details like manufacturer, model, and serial number manually.

What happes if a KeyCode is lost or damaged?

Submit a replacement request through HomeKey's Builder Support Center or contact your Customer Success manager. We will assign a new KeyCode and ship within 48 hours.

Who is responsible for inputing all of the home's data?

HomeKey onboards all details for each home. Our customer service success team uses standard documents already developed for the community and home building process. The HomeKey platform adds in all the details for each item, as well as user guides, warranties, and more.

How do we get home specifications to you and what happens if they change?

HomeKey can accept community and home specifications in a multitude of ways depending on your building management system. These range from as simple as via PDF documents to data integrations with large, third-party software platforms.

How do you create your maintenance plans?

Maintenance plans are created for each individual home, based on what's installed in the home using a multitude of technologies and third party datasets. HomeKey is in alignment with each manufacturer's maintenace recommendations and cleaning product requirements.

Can the homeowner submit a warranty request through HomeKey?

Yes. All warranty requests are linked to the builder's online service request form. HomeKey can pass the homeowner details into the service request form to further streamline the process if the builder wishes to do so.

Can a homeowner add to or update their home's information?

Yes. Homeowners can snap a pic of the product label or box or add details like manufacturer, model, and serial number manually.

What happes if a KeyCode is lost or damaged?

Submit a replacement request through HomeKey's Builder Support Center or contact your Customer Success manager. We will assign a new KeyCode and ship within 48 hours.